Customer support
Email · Chat · SocialFast, human replies to every ticket. Order tracking, returns, refunds and sizing questions handled the way you would handle them.
- Where-is-my-order
- Returns and exchanges
- Refunds logged
- Comment moderation
Taking on new ecommerce brands for 2026
The back office your store runs on.
Customer support, disputes, product listings and creatives, handled by an experienced ecommerce team working alongside AI. One team, one dashboard, one monthly bill.
★★★★★ 125 five-star client reviews
1M+ tickets resolved
Clients in 16 countries
Shopify specialists since 2019
ops.assistaa · example store
LIVE
Resolved today184
First reply6m
Disputes won11/12
Example activity, not client data--:--
We work inside
ShopifyPayPalStripeKlarnaGorgiasZendeskCommslayerSlackGoogle SheetsMeta AdsWooCommerce
What we run for you
Everything behind the checkout button.
Pick one service or hand us the whole back office. Either way, we work in your tools, follow your policies and write in your brand's voice.
Disputes and chargebacks
PayPal · Stripe · Klarna · ShopifyWe gather tracking, order and conversation evidence and submit strong responses on time, so less of your revenue gets clawed back.
- Evidence packs
- Deadline tracking
- Item not received
- Not as described
Listings and catalog
Shopify · WooCommerceProduct pages that sell and stay accurate: titles, descriptions, variants, size charts, collections and cost of goods.
- Bulk uploads
- Size charts
- COGS updates
- Catalog clean-up
Creatives and content
Ads · Reels · SocialScroll-stopping ad creatives and short videos for new launches, with variations ready to test from day one.
- Ad creatives
- Motion graphics
- Product videos
- Launch packs
How we're different
Experienced people. AI speed.
AI does the repetitive groundwork in seconds. Our team makes every call that needs judgment, so your customers always talk to someone who understands them.
The AI layer Seconds
- Drafts first replies using your policies and order data
- Pulls evidence for disputes from orders, tracking and chats
- Writes listing copy and builds size charts from supplier data
- Flags risks before they turn into refunds or chargebacks
One
team
team
Our team Judgment
- Approves every reply and adjusts tone for the customer
- Handles the hard cases: angry customers, edge cases, escalations
- Checks quality on listings before anything goes live
- Reports to you with clear numbers every week
How it works
From first call to fully handled.
Most brands are fully onboarded within a week. You keep control of every policy and decision.
Free Store X-Ray
We review your store and show you where support, policies and listings are costing you money.
Strategy call
We agree on scope, response times, refund rules and how you want customers spoken to.
Onboarding
We join your Shopify, helpdesk and payment accounts with the access you choose, and learn your SOPs.
We run it
Your back office runs every day. You follow it on a live dashboard and get a weekly report.
Store X-Ray
See what your store is quietly losing.
Missing size charts, vague refund policies and slow replies all cost money in returns, disputes and lost sales. Enter your store and we'll show you where.
Free. Checks only what your store shows the public, in about 10 seconds. Built for Shopify stores.
Sample
example-store.comScan complete
6 issues found across 48 pages
- HIGHRefund policy gives no timeframe, a common trigger for PayPal disputes
- HIGH14 apparel products have no size chart
- MEDShipping emails don't include a tracking link
- MEDContact page shows no expected response time
- MED3 products share the same description
Estimated monthly leak$2,100 – $3,400
Google Merchant readiness
More issues and the full list of what passed. Get the full report free:
Case study · Health and hair-growth brand
From first sale to an 8-figure brand. We handled every ticket along the way.
We've run customer support and product listings for a subscription health brand in the hair-growth niche since its first day. As it grew into an 8-figure brand doing six figures a month, our team grew with it, up to 29 specialists working tickets at peak.
Our track record, 2019 to today
1,000,000+Support tickets resolved
$2,000,000+Recovered in disputes and chargebacks
300,000+Fashion products published
29Support specialists at peak
7+Years in the field, since 2019
16+Countries our clients and dropshippers sell from
Inboxes we've worked inGmailOutlookZendeskFreshdeskGorgiasZoho DeskCommslayerShopify InboxRe:amazeHelp ScoutTidio
Day oneFirst orders. We set up support and listings.
ScalingSubscription growth. Team grows to 29 at peak.
Today8-figure brand, six figures a month, thousands of tickets a day.
60+Ecommerce clients served
100+Projects delivered
16Countries our clients are based in
2019Running store support since
Client reviews
Store owners trust us with their customers.
Every quote is a verified Fiverr review, word for word, typos and all. One review per client, picked from 125 five-star reviews.
Atique is absolutely outstanding! We’ve been working with him for almost a month & he’s just THAT GUY you want to have on your team. He treats each project like it’s his own business. Highly recommend
★★★★★2× five-star
Atique is absolutely outstanding! We’ve been working with him for almost a month & he’s just THAT GUY you want to have on your team. He treats each project like it’s his own business. Highly recommend
★★★★★4× five-star
I am satisfied with the work done by this seller. The seller provided customer service for our Shopify store, handling email and live chat channels as well as disputes and chargebacks.
★★★★★Client
I am very satisfied with the work that was done, and I can recommend Atikur’s services to everyone. The service was delivered professionally, with attention to every detail. I 100% recommend him!
★★★★★9× five-star
Atiq is the most hardworking and dedicated person I have ever worked with on Fiverr. He does an amazing job of organizing things in my business, responding to emails, taking care of customers, making those customers happy, and communicating every day. I would recommend 200%.
★★★★★9× five-star
Such a professional and experienced costumer service manager, i recommend it for all E-commerce entrepreneurs.
★★★★★4× five-star
atikur is one of a kind! he now works for us fulltime and he does such a good job with making sure our customers are not worried and he is very good at calming customers down that get angry.. he is amazing
★★★★★Client
It has been an absolute pleasure working with Atique, he is very reliable, easy to communicate with and always quick to respond.
★★★★★Client
A+++ dedicated and a true customer service professional.
★★★★★5× five-star
I’m truly impressed with the professionalism and dedication of this customer service team. They respond quickly, handle every situation with empathy, and always find effective solutions. You can tell they genuinely care about customer satisfaction and go above and beyond to deliver great results. Communication was clear from day one, and everything was completed exactly as promised — even better than expected. I’ll definitely continue working with them and highly recommend their services!
★★★★★9× five-star
The best on Fiverr. Totally recommended, he handled perfectly easy to very difficult situations with the customers with a lot of patience and professionalism.
★★★★★Client
Perect, Nice job by the seller. Every listings were good as I expected. It was a fast and effective delivery. Will hire him soon again for more task.
★★★★★3× five-star
Amazing gentleman who is very supportive and helped our business grow by delivering great customer service.
★★★★★3× five-star
A hard worker. We talk by phone. This man will manage all my business. I love your job and your personality.
★★★★★11× five-star
Incredible work as always, great communication and I’m very happy with the work produced.
★★★★★2× five-star
Atiq was very professional, he delivered very well He knows what he’s doing Thank you for your help and reactivity Super customer service! Recommended
Drag or scroll to browse. Tap any review to read it in full.
Pricing
Pay for results, not hours.
AI drafts the work and our team checks every piece before it goes out. You pay per ticket answered, per dispute won and per listing published. Month to month, no long contracts.
Most chosen
AI + human support
$0.40 / ticket
+ $300 / month platform fee
AI drafts every reply from your policies and order data. A trained agent checks it and sends it.
- ✓Email, chat and social inboxes
- ✓Refunds, returns and order issues
- ✓Live dashboard and weekly report
$0.40first 2,000$0.30up to 10,000$0.22above 10,000
Book a call →
Disputes and chargebacks
20% of what we win
No win, no fee · $10 min · $150 max per case
We build the evidence and respond before every deadline. If the case is lost, you pay nothing.
- ✓PayPal, Stripe and Klarna disputes
- ✓Shopify Payments chargebacks
- ✓Tracking, order and chat evidence
Listings and creatives
$0.65 / listing
Premium listings $2 · min. 500 listings a month
Titles, descriptions, variants, collections and pricing rules, checked by a person before they go live.
- ✓Premium: research, images, size chart, translation
- ✓Ad creatives $5 each, or 20 for $79
- ✓Bulk uploads and catalog clean-up
Estimate your month
Move the sliders. See your price.
Estimated monthly total
$900
An estimate from our public rates. We confirm your price on the call.
Get my exact quote →Questions
Before you book.
Will customers know they're talking to an agency?
No. We reply under your brand, in your tone, from your helpdesk. To your customers, we are your support team.
Does AI reply to my customers on its own?
AI drafts and researches; our team reviews and sends. You decide which kinds of replies, if any, can go out automatically.
What access do you need?
Staff or collaborator access to your store, your helpdesk and your payment dispute centers. You choose the permission level, and you can remove it anytime.
How fast can we start?
Most brands are live within a week of the strategy call. Urgent dispute backlogs can usually start sooner.
Do you lock me into a long contract?
No. Plans run month to month, so we keep earning your business.
Let's talk
Hand off the back office this month.
Tell us about your store. We'll come back with your Store X-Ray and a plan for what we'd take off your plate first.
Reply within one business dayLive within a weekMonth to month
01You send the form
02We run your Store X-Ray
0330-minute call with a plan
